Fly99 believes that great entertainment is responsible entertainment. This page explains the self-control tools available, warning signs of problem gambling, and the steps you can take to ensure your fly99 experience stays enjoyable, safe, and responsible at all times.
Contact the fly99 support team if you need help setting limits or activating self-exclusion.
Responsible gaming means enjoying online entertainment — whether that's slots, Live Casino, Baccarat, Blackjack, Malaysia Super League football betting, EPL, badminton, or e-sports — in a way that is safe, controlled, and does not negatively impact your daily life.
At fly99, we understand that the majority of Malaysian players gamble for fun and to unwind after a long day. Spinning Pragmatic Play slots or following a live Sports Betting market while waiting for your favourite match result — this is everyday entertainment that can be enjoyed in a healthy way. Problems arise when gambling starts to go beyond its original purpose as leisure.
Fly99 believes that a truly responsible entertainment platform goes beyond offering great games — it ensures every player has the knowledge, tools, and support needed to always stay in control. This is fly99's core commitment to all members in Malaysia.
The core principles of responsible gambling that we encourage all fly99 members to follow:
All games on fly99 use independently audited Random Number Generators (RNG). There is no way to "predict" or "rig" game outcomes — every round is completely independent and random. Understanding this is fundamental to responsible gambling.
Fly99 offers five self-control tools accessible directly from within your account. All tools are free, easy to use, and take effect immediately or within a short period after activation.
Set the maximum amount you can deposit into your fly99 account over a daily, weekly, or monthly period. For example, if you set a weekly deposit limit of RM 200, you will not be able to deposit more than RM 200 within any seven-day period. This limit takes effect immediately. To increase the limit, a 72-hour waiting period applies to ensure the decision is made with a clear head.
Set the maximum amount you are willing to lose within a daily, weekly, or monthly period. Once the loss limit is reached, fly99 will automatically block any further betting for the set period. This prevents situations where you continue playing emotionally in an attempt to recover losses.
Set a daily limit on the length of your playing sessions at fly99. As you approach the limit, fly99 will send a pop-up alert to notify you. Once the time limit is reached, your session will be ended automatically. This is especially useful for preventing extended sessions that go unnoticed.
If you feel you need a short break from the fly99 platform, a temporary cool-off option is available in three durations — 24 hours, 7 days, or 30 days. During the cool-off period, your account cannot be used for playing or depositing funds. Withdrawal of any existing balance is still permitted. A cool-off can be self-activated through your fly99 account settings.
For more serious cases, self-exclusion allows you to block access to your fly99 account for an extended period — anywhere from one month to five years, or permanently. Once self-exclusion is activated, fly99 will also stop sending you any marketing communications. To activate self-exclusion, contact fly99 customer support via Live Chat or email at support@fly99-jit.com. A self-exclusion decision cannot be reversed before the period ends.
Fly99 encourages all new members to set a deposit limit and session time limit right after registering — before playing for the first time. This simple step can save you from unwanted situations down the line.
Sometimes, problem gambling develops gradually and can be hard to recognise from the inside. Here are the warning signs to watch out for — whether in yourself or someone you care about.
You may have a gambling problem if you find yourself repeatedly experiencing any of the following situations:
Important: Recognising one or more of the signs above does not mean you are already "addicted" — but it is a signal to pause, think clearly, and perhaps talk to someone you trust. Reaching out to fly99 support to activate a limit or a break is a courageous and sensible step.
The short self-assessment below can help you evaluate your own playing habits at fly99. This is not a clinical diagnosis, but it can be a useful starting point for honest self-reflection. Answer each question truthfully based on your experience over the past three months.
If you answered "yes" to three or more of the questions above, fly99 encourages you to reach out to our support team at support@fly99-jit.com or activate self-exclusion through your account. You don't have to go through this alone.
Setting self-control limits on fly99 is straightforward and takes no more than a few minutes. Here is a step-by-step guide:
If you have trouble setting limits through the account interface, or if you wish to activate self-exclusion immediately, contact fly99 customer support via Live Chat available 24 hours a day or email support@fly99-jit.com. Our team will assist you in Bahasa Melayu with no questions asked and no judgment.
fly99 fully respects every decision you make to set limits or take a break. We will not contact you with offers or bonuses while your cool-off or self-exclusion period is active — this is our commitment to genuine responsible gambling.
Fly99 takes the protection of minors very seriously. This platform is for individuals aged 18 and above only without exception. We use multiple methods to verify players' ages and detect registration attempts by underage individuals.
If you share a device with children or teenagers under your care, we recommend the following measures:
If you suspect that a minor in your care has accessed or registered an account on fly99, please contact us immediately at support@fly99-jit.com. We will investigate and take swift action to close the account.
Here are some practical tips to help you keep your fly99 experience enjoyable and in control over the long term:
Always remember: fly99 is entertainment, not a source of income. Anyone who tells you there is a "guaranteed winning strategy" or an "unbeatable system" at an online casino is not being honest with you. Every game has a house edge that ensures the casino remains profitable over the long run.
Responsible gambling is not just a slogan at fly99 — it translates into real, everyday actions that protect our members.
Set a daily, weekly, or monthly deposit limit that suits your budget. Limits take effect immediately, and any increase requires a 72-hour waiting period — designed to prevent impulsive decisions made during a playing session.
Fly99 sends you a notification when your daily session time limit is approaching. Once the full limit is reached, your session will end automatically. This ensures you do not lose track of time during an extended session.
Self-exclusion can be activated in just a few clicks through your fly99 account settings, or via 24/7 customer support. During the exclusion period, your account is fully blocked and all marketing communications are stopped — no questions asked, no pressure to keep playing.
Fly99 uses a multi-layered age verification process to ensure that only individuals aged 18 and above can register and use the platform. Our KYC procedures help maintain platform integrity and protect young people from early exposure to gambling.
The fly99 support team is available around the clock via Live Chat and email to assist you in Bahasa Melayu. If you are concerned about your own gambling habits or those of someone you know, reach out to us — we are here to listen and help without any judgment.
Fly99 gives you full access to your gaming activity history — including all deposits, withdrawals, bets, and winnings. Reviewing this regularly helps you accurately assess your playing patterns and make better-informed decisions.
Five fly99 self-control tools are available free of charge in your account. Activate them today before you play for the first time.
Control how much money enters your fly99 account each day, week, or month. The simplest and most effective way to manage your entertainment spending.
Set the maximum loss you are willing to absorb. fly99 will automatically block further betting once this limit is reached — preventing the dangerous urge to chase losses.
Set how long you want to play in a day. You will receive a warning when your time is nearly up, and your session will end automatically once the limit is reached.
Take a break from fly99 for 24 hours, 7 days, or 30 days. Your account is temporarily restricted from play, but your balance can be withdrawn at any time during the cool-off period.
For a longer-term commitment, exclude yourself from fly99 for anywhere between one month and permanently. No marketing offers will be sent during an active exclusion period.
Reach out to the fly99 team any time you need help activating any of the tools above, or simply want to talk. We operate 24/7 in Bahasa Malaysia.
Answers to the most frequently asked questions from Malaysian members about responsible gaming at fly99.
This Responsible Gaming page should be read alongside fly99 Terms & Conditions and fly99 Privacy Policy. For any enquiries, contact us at support@fly99-jit.com. fly99 is a platform for members aged 18 and above only.
Register a free fly99 account today and set your self-control limits from the start. Over 1,200 games await — slots, live casino, Baccarat, progressive jackpots, and Sports Betting. Easy deposits via Touch 'n Go eWallet or DuitNow from as little as RM 30.