Fly99 Terms & Conditions – A Complete Guide to Using the Platform in Malaysia

To register and use the fly99 platform, you must meet the following eligibility requirements without exception:

• At least 18 years old at the time of registration. fly99 does not permit anyone under the age of 18 to use this platform in any capacity.
• Acting as an individual on your own behalf — not as a representative, agent, or proxy for any other party.
• Residing in or accessing the platform from a jurisdiction where online betting is not explicitly prohibited by local laws applicable to you personally.
• Have full legal capacity to enter into a binding contract under Malaysian law.

During the registration process, you are required to provide accurate, complete, and up-to-date information, including your full name, an active Malaysian phone number, and a valid email address. fly99 reserves the right to request identity verification documents at any time for the purposes of Know Your Customer (KYC) compliance. Providing false information is a serious breach that may result in account closure and forfeiture of your balance.

Each individual is only permitted to register one account only at fly99. Holding multiple accounts is strictly prohibited and will result in the closure of all associated accounts along with the forfeiture of all balances and winnings.

Your fly99 account is personal and non-transferable. You are solely responsible for all activity that occurs under your account, whether or not it was carried out with your knowledge.

You are responsible for:

• Keep your fly99 account password confidential and do not share it with anyone, including family members.
• Ensuring that any device you use to access fly99 is password-protected and not easily accessible to others.
• Notifying fly99 immediately at support@fly99-jit.com if you become aware of or suspect any unauthorised access to your account.
• Keeping your personal information in your account up to date whenever changes occur, particularly your phone number and email address.

Fly99 is not liable for any losses arising from your failure to keep your login credentials secure. Any transaction carried out using your login details will be treated as valid unless you have reported an account compromise to fly99 before the transaction took place.

Fly99 accepts deposits via the following Malaysian payment methods only:

• Touch 'n Go eWallet — Instant deposit, minimum RM 30
• DuitNow — Instant deposit, minimum RM 30
• GrabPay — Instant deposit, minimum RM 30
• Boost — Instant deposit, minimum RM 30
• ShopeePay — Instant deposit, minimum RM 30
• FPX Maybank2u — Deposits and withdrawals, minimum RM 30
• FPX CIMB Clicks — Deposits and withdrawals, minimum RM 30

All deposits into your fly99 account must originate from a payment method registered in your own name. fly99 does not accept third-party deposits. Should a deposit be received from an unrecognised source or one suspected of being linked to unlawful activity, fly99 reserves the right to freeze the account and conduct a thorough review.

Successful deposits are credited to your fly99 account balance within less than one minute for digital payment methods. If your deposit has not been credited after 15 minutes, please contact fly99 customer support with proof of the transaction.

Withdrawals from your fly99 account are subject to the following conditions:

• The minimum withdrawal amount is RM 50 per transaction.
• Withdrawals can only be processed to the same payment method used for your last deposit, or to a method that has been registered and verified in your fly99 account.
• Before your first withdrawal is processed, you may be required to complete an identity verification (KYC) procedure by submitting a copy of a valid Malaysian identification document.
• Withdrawals for standard winnings are processed within 5 to 15 minutes for digital methods upon approval.
• Jackpot winnings exceeding RM 50,000 are subject to additional verification procedures, which may take between 24 and 72 hours.

Fly99 reserves the right to delay or withhold a withdrawal if there is suspected unusual activity, an incomplete KYC process, or an active dispute relating to the account. In such cases, the fly99 team will contact you using your registered details.

Fly99 offers members a range of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, free spins, cashback, and VIP programme rewards. All bonuses are subject to the specific terms and conditions announced alongside each promotion.

General conditions that apply to all fly99 bonuses:

• Each bonus may only be claimed once per member unless otherwise stated in the promotion's terms.
• The wagering requirement is between 10x and 30x the bonus value, depending on the bonus type. This means you must wager the specified multiple of the bonus amount before any bonus-related winnings can be withdrawn.
• Not all games contribute equally towards wagering requirements. Slots typically contribute 100%, table games 50%, and Live Casino games between 10% and 20%. Please refer to the promotion details for exact figures.
• Fly99 reserves the right to void any bonus and related winnings if promotional abuse, collusion between players, or the use of betting techniques designed to minimise risk in order to meet wagering requirements (such as hedging) is found to have occurred.
• Bonuses have a limited validity period. Any bonus not used within the specified timeframe will expire automatically.

Fly99 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Any bonus-related enquiries can be directed to fly99 customer support via live chat or support@fly99-jit.com.

All games offered at fly99 — including slots, Baccarat, Blackjack, Roulette, table games, progressive jackpots, and Sports Betting — are subject to the specific rules set by their respective game providers, as well as fly99's general policies.

The core principles governing all games on fly99:

• Randomness: All games use an independently audited Random Number Generator (RNG). No party — including fly99 — can predict or manipulate game outcomes.
• Betting Limit: Each game has its own minimum and maximum bet limits, which are displayed before you join a table or game.
• Final Decision: Results displayed on screen after each round or match are final. fly99 will not reverse the outcome of a completed game except in cases of a verified technical error.
• Technical Disruptions: In the event of a technical disruption during gameplay, fly99 will restore any affected bets to your account balance once the investigation is complete.
• Sports Betting: Odds for Malaysia Super League, EPL, badminton, e-sports, and other matches are subject to change until betting closes. fly99 reserves the right to void bets placed at odds that contained an obvious error.

Fly99 operates a zero-tolerance policy toward the following behaviour. Violation of any point below may result in account suspension or permanent closure, along with forfeiture of all balances and winnings:

• Registering multiple accounts or using another person's identity to register an account on fly99.
• The use of automation software, bots, scripts, or any third-party programmes to access or play on the fly99 platform.
• Deceiving, manipulating, or exploiting any bug, technical error, or system vulnerability on fly99 for personal gain.
• Colluding with other players to manipulate game outcomes, including in poker and player-versus-player games.
• Abusing the bonus system in a manner inconsistent with the intended purpose of a promotion, including the use of hedging betting techniques specifically to meet wagering requirements.
• Depositing funds derived from illegal activities into your fly99 account (money laundering).
• Making threats, engaging in harassment, or using abusive language toward fly99 staff or other players on the platform.

Fly99 reserves the right to suspend, restrict, or close any member's account for the following reasons:

• Violation of any provision under these fly99 Terms & Conditions.
• KYC requirements not fulfilled within the stipulated timeframe.
• A self-exclusion request made on responsible gaming grounds.
• Instructions from regulatory authorities or law enforcement agencies.
• Account inactivity for more than 12 consecutive months.

If your account is closed due to a terms violation, any valid account balance (funds unrelated to bonuses or activity that breached the terms) will be returned to you once the investigation is complete. fly99 will notify you of the outcome via your registered email.

You may also request the closure of your own account at any time by contacting fly99 customer support. Voluntary closure requests will be processed within three business days.

Fly99 handles all members' personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Your data is processed solely for the purposes of platform operations, identity verification, payment processing, customer support, and compliance with applicable legal requirements.

Fly99 uses 256-bit SSL encryption to secure all communications between your device and fly99's servers. Financial transaction data is stored in a secure environment with strict access controls.

Fly99 will not sell, transfer, or disclose your personal data to any third party without your written consent, except:

• Third-party service providers directly involved in platform operations (payment providers, game providers) on a strictly need-to-know basis.
• Government authorities or law enforcement agencies when required by Malaysian law.

For full details on how fly99 collects, uses, and protects your data, please read fly99 Privacy Policy which forms part of this agreement.

To the extent permitted by Malaysian law, fly99 is not liable for:

• Financial losses resulting from fair game outcomes in accordance with audited RNG standards.
• Service disruptions caused by factors beyond fly99's control, including third-party internet infrastructure failures, natural disasters, or government actions.
• Losses resulting from unauthorised access to your account due to your own negligence in safeguarding your login credentials.
• Any act or omission by third-party game providers that may affect your gaming experience.

Fly99's total maximum liability to you under any circumstances shall not exceed the total amount you deposited in the 30 days preceding the incident in question.

Fly99 is committed to providing a responsible and safe gaming environment. We offer the following self-control tools, accessible directly from your fly99 account:

• Deposit Limit: Set a daily, weekly, or monthly deposit limit to keep your spending in check.
• Loss Limit: Set the maximum amount you are willing to lose within a given period.
• Session Time Limit: Set a daily session time limit for your gameplay. fly99 will notify you when you are approaching your limit.
• Cool-Off: Take a voluntary break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion: The option to exclude yourself from the fly99 platform temporarily (from 1 month up to 5 years) or permanently.

If you are concerned about your own gaming habits or those of someone you know, please reach out to the fly99 support team for guidance and referrals to appropriate help resources. fly99 is an entertainment platform — it is not a source of income or a solution to financial difficulties.

For more information, please visit the fly99 Responsible Gaming.

Fly99 reserves the right to update or amend these Terms & Conditions at any time. Amendments take effect immediately upon being posted on this page. fly99 will make reasonable efforts to notify members of material changes via email or in-platform notifications, but you are responsible for reviewing these terms periodically.

Continued use of the fly99 platform after the effective date of any amendment constitutes acceptance of the revised terms.

These Terms & Conditions and any disputes arising from them are governed by and shall be construed in accordance with the laws of Malaysia. Any dispute that cannot be resolved amicably shall be referred to the jurisdiction of a competent court in Malaysia.

If any provision of these Terms & Conditions is found to be invalid or unenforceable, that provision will be severed and the remainder will continue in full force and effect.